Return Policy

Thank you so much for shopping at Boem. We love our customers and always want you to be happy!  If for any reason our products do not meet your expectations, please feel free to contact us.

Return address

Please use the pre-paid enclosed return label or mail returns back to:

Boem Warehouse
4303 South Blvd
Suite D
Charlotte, NC 28209

Online Returns

Returns that are postmarked within 7 days of the date you receive your order qualify for a refund. Returns postmarked within 14 days of the date you receive your order qualify for an online merchandise credit. After 14 days, items are not eligible for return or exchange.

For purchases made online and picked up in store, you have 7 days from date of purchase to return for a refund and 14 days from date of purchase to exchange for a store credit.

SALE ITEMS ARE FINAL SALE and cannot be returned.

Intimates are not eligible for return or exchange.

Damages must be reported within 3 days of receiving merchandise or they cannot be returned.

Refunds are issued back to the original method of payment or with an online credit.

Returns must be received unwashed, unworn, and in new condition with original tags attached.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable.

Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box will make the shoes ineligible for return. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

If any items do not meet the above requirements, we will contact you and your items will be returned to you.

Return Shipping charges are the responsibility of the customer. Please use an insured carrier (FedEx, UPS, USPS). Boem is not responsible for items damaged or lost in transit.

Refunds are processed within 5 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued. Please note that some banking institutions take up to 10 days to refund the money to your account once we have processed it on our end.

If you have any questions or concerns regarding your return, please email us at hello@shopboem.com or call our warehouse at (980) 310-7630. Please note our warehouse is open Monday-Friday, 10 AM - 3 PM.

Purchases made in-store

Boem accepts returns for store credit within 7 days of your purchase date for in-store purchases. Merchandise must me unworn with tags attached accompanied by the original receipt. No refunds. Store credit only. Sale items are final sale. All purchases made with a discount code are eligible for store credit or exchange only.